What's The Process?
1. Select the video package that best fits your needs and include any additional add-ons that you would like.
2. Fill out the brief survey in your email. Here you'll be able to include any notes to our editors or how you want your video, etc.
3. That's it! You will receive your video via the email you provided us within 24 hrs. You will be able to ask for up to three revisions at this point.
What Is The Delivery Time?
The delivery time may vary depending on the package you select. We offer delivery speeds anywhere from one to five days!
How Much Is Your Service?
The price will depend on the package you choose. We offer packages ranging from 1 to 5 videos including our new split tester package!
Do You Write The Scripts?
We absolutely do! We have incredibly talented scriptwriters who can come up with the best ideas for your products.
Can I Send You My Products?
We aren't currently shooting our own content to maximize speed, cost and efficiency. We do all of our sourcing from the web!
Do You Offer Videos In Other Languages?
You bet we do! We offer any type of video ad in whatever language you prefer. After we create the script, it will be emailed to you for translation.
What Is The Revision Policy?
We will accept up to 3 revisions within 24 hours of you submitting your questionnaire. After 24 hours has passed, no revisions can be made unless agreed upon our team in special circumstances.
How Long Are The Videos?
Each video ranges anywhere from 30 - 50 seconds depending on the package you purchased.
Can I Choose What Goes Into The Video?
You will be able to tell us as much as you would like about your product and special requirements in the questionnaire. We will do our absolute best to meet your expectations as they fit with our guidelines!
What Are Your Days Of Operation?
We are open everyday except Saturday and Sunday!
Do I Own The Videos?
Of course you do! There is still some risk in the video clips original creator reaching out and asking you to take it down or making copyright claims. It is YOUR responsibility to make sure that the clips in your videos are safe to use. We are simply editing the videos for you. It is your decision whether you think they are viable for your marketing platforms. If you don't think the video is useable, we offer free revisions within 24 hours of receiving the video!
What Is Your Refund Policy?
The Elite Adz refund policy is exceedingly simple. If you ask for a refund within 30 minutes of your purchase, we can happily issue a refund. The reason your refund window is so small is because our company begins working on your videos right away in order to have them delivered within 1-3 days.
Once a video is created, unfortunately we cannot offer a refund. All videos created and delivered to you are non-refundable because there is no way for us to recoup costs once our company has created the video.
Even though we have a strict refund policy, Elite Adz also offers unlimited revisions for 24 hours on every video ordered. This means You can request revisions on your video up to 24 hours after You placed your initial order. Exceptions can be made on specific order cases.